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Help centre

Quick answers. If something isn't here, contact us.

Getting started

How do I create my card?

Sign in with your email address and the code we send you. Your first card is ready to edit: choose a template, fill in your details and save once to publish it.

Do the people I meet need the app?

No. Your card opens in any phone's browser, and they can save it to their contacts or wallet in one tap.

Sharing and saving

Why didn't my NFC tap work?

Most recent iPhones and Android phones read NFC when the screen is on and unlocked; some Android phones need NFC turned on in settings. Hold the top of the phone against the card. Your QR code always works as a fallback.

What is the offline QR code?

It holds your contact details themselves instead of a link, so it works without a signal. Once someone scans it, it can't be updated or withdrawn.

Capturing contacts

How does Snap read a business card?

Point the camera at the card or badge. Snap reads Arabic and English and marks any field you should check before saving. If a badge has a QR code, Swish reads that instead.

What does the met-at stamp record?

The date and, when you choose, the event and the city. Swish never stores your exact location.

Rooms and events

Who sees me in a room?

Only the people you choose. Joining shares nothing; you can switch on being listed, and your card goes only to people you send it to.

Is the Passport public?

No. Only you see your Passport, missions and points.

Teams

How do I invite my team?

Create an organisation, then invite people by email or paste a CSV with email and role columns. They accept by signing in with that address.

What happens when someone leaves?

An admin deactivates them and chooses a successor or the company card. Their link and NFC tags point there at once, and the change is recorded in the audit log.

Your data

How do I download my data?

Go to Settings, then Download your data. You can download everything as JSON, or your contacts as CSV or vCard.

How do I delete my account?

Go to Settings and type your email address to confirm. Your cards stop working at once, and everything is deleted after 30 days unless you choose to keep your account.

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